|
|
March 25, 2008
|
Submerce Set to Announce Landmark Contracts in the Wine Industry
Submerce, an industry-leading eBusiness company located in the Napa Valley, announced that they have recently closed several multi-brand winery contracts that demonstrate that their software is set to become the industry benchmark for managing eCommerce, wine clubs, customer relationship management and more.
"Submerce is a product of years of development and listening to the industry of what our clients need in a “all-in-one” solution that encompasses eCommerce, wine club management, CRM, POS, order management and compliance”, says Sarah Elliman, Director of Sales and Marketing. “We have made it a top priority to gain feedback from our clients and industry professionals and incorporate those ideas into every release and the industry focus on Submerce is a reflection of that”, says Elliman.
Submerce has already responded to the increased demand on their services by nearly doubling their development team and recently adding new members to their customer service and support teams just in the past two monts. This investment was made to ensure that customers are provided support second to none while providing launch time guarantees of 30 days or less. “With a guarantee like that, Submerce will be focused on providing all the necessary resources to make a successful transition while providing a better software solution that will help you manage your business more efficiently”, says Elliman.
For a free online demonstration or more detailed information regarding the Submerce platform, contact Submerce at (707) 255-4393 or www.submerce.com.
|
|
|
March 18, 2008
|
Submerce Schedules Submerce v5 Upgrades
Ahead of schedule, Submerce has already begun upgrading existing customers to their latest version of the Submerce eBusiness platform. Slated to be officially released to the general public at the end of March, Submerce is rewarding existing customers by offering a sneak peak by scheduling upgrades earlier than expected. Packed with many new software enhancements and features, Submerce v5 continue to maintain their competitive advantage by offering a comprehensive eBusiness package that continues their philosophy of having one solution encompass POS, OMS, eCommerce and Wine Club Management.
"Submerce offers so many advantages over the next competing product when it comes to direct to consumer, club management and retail sales", continues Jonathan Elliman, Chief Technology Officer. "Submerce is still the only solution on the market that offers one solution that can manage your entire sales cycle, CRM and product management in one easy to use solution", continues Elliman. Many of the competing products piggyback on 1990's technology that continues to show its age, where Submerce is utilizing the latest technology that allows our development team to continue making Submerce bigger and better without having to worry about how it's going to effect someone else's code", says Jonathan. "Building Submerce from the ground up has been a long process, but it's allowed us to take it in directions that we would never thought was possible just 2 years ago."
The Submerce v5 software is available as an update to all current installations and all new installations will receive v5 as part of their initial configuration. For more detailed information regarding the latest release, contact Submerce at (707) 255-4393 or www.submerce.com.
|
|
|
March 18, 2008
|
Submerce v5 to Include Biometric Security Authentication Capability
Submerce released additional details today regarding the upcoming release of their Submerce eBusiness solution which will include support for authenticating administrative users via biometrics offering industry-leading security measures to keep customers’ data secure. This feature will be part of the expansion on the driver’s license recognition feature that Submerce includes. Designed to meet the federal driver’s license requirements and beyond, Submerce allows Point of Sales users to scan a customer’s drivers license saving time when it comes to signing someone up for a Wine Club or when shipping an order from a retail environment.
“Submerce is constantly looking for ways to improve upon our existing features as well as finding opportunities to streamline processed and data security”, says Jonathan Elliman, Submerce Chief Technology Officer. “Our goal is to protect our customer’s data and pass that onto their customers so that they won’t think twice about sharing personal information when it comes to placing an order”, continues Elliman. “You’ll see biometric features become standard on many PC platforms and laptops are already coming with the finger print recognition (FPR) devices or can be added for less than $50 making it a low price point to make it a requirement for our POS hardware recommendation.”
The fingerprint and biometric features will be a standard as part of the v5 release of the Submerce eBusiness platform. For additional information visit our website at www.submerce.com or to schedule an online demonstration, contact Sarah Elliman, Director of Sales and Marketing at (888) 963-3006.
|
|
|
March 17, 2008
|
Submerce Continues to Expand Feature Set in Next Release
Continuing to build on the momentum of offering the most robust eCommerce, Wine Club Management and order management features, Submerce is ahead of schedule of releasing the next generation of their web-based application. Submerce v5 is set to be released at the end of March and additional features are being included in the system that were scheduled for later releases.
“Being ahead of schedule is quite rare when building software applications, especially web-based ones since we’re constantly having to make corrections as patches are released for all the browsers Submerce has to support”, says Jonathan Elliman, Submerce Technology Officer. “Submerce offers features that we’re even imaginable in a web-based application just last year which is very exciting for our development team and our clients”, continues Elliman. “Submerce offers the most flexible, configurable and affordable order management system on the market today and with some extra time before the next release, we’ve been able to sneak in some last minute features based on feedback and market trends that I know our users are going to appreciate, continues Elliman.
Submerce continues to show significant market growth for it’s Submerce Winery Edition as well as the Submerce Merchant Edition as companies are seeing so many benefits of a web-based Point of Sale solution. “The buzz is definitely flowing at Submerce and our employees are enjoying the attention that they deserve”, says Jonathan Elliman. “Our development and QA teams have worked so hard day in and day out and all that is coming to light and it’s very exciting”, continues Elliman. New and existing customers are seeing that the upgrade is four times the price when it comes to comparing our features to the nearest competing product- there’s just no way to compare the vast feature set.” Submerce wants everyone to enjoy the latest version and it making it worth their while by offering early bird incentives from now until May 1st.
Submerce will continue to release more details regarding the latest version as it gets closer to its official release date. The v5 software is available as an update to all current installations and any new client will receive v5 as part of their initial installation. For more detailed information regarding the latest release, contact Submerce at (707) 255-4393 or www.submerce.com.
|
|
|
February 18, 2008
|
Submerce eBusiness Solution a Big Hit at Oregon Wine Symposium
Submerce made its inaugural visit to the Northwest at the Oregon Wine Symposium creating quite a buzz while demonstrating their innovative eBusiness solution which includes eCommerce, Point of Sale, Wine Club Management and Customer Relationship Management software. Submerce made it’s appearance as part of their announcement of their Oregon office which is based out of Corvallis, Oregon.
“The interest in our platform is growing each time we get a chance to demonstrate it as with a system with so many features and so disinformation in the industry that once people see it first hand, they sold on it”, says Jonathan Elliman, Submerce Technology Officer. “And the system keeps growing and getting better as more people switch to Submerce and let us know that the system is saving them so much time on a daily basis that they’re finally able to do what they’ve always dreamed of doing- selling instead of trying to just keeping up with their previous system”, continues Elliman. “Now they can focus on content development, customer service and selling as that’s what they are in business for.”
Submerce also announced that they have already signed up many existing customers to upgrade to the new version of the software since it provides so many new features and functionality. Part of the new version is a completely overhauled wine club management system that now supports multiple credit cards, advanced vacation rules and alerts, faster batch processing (up to 6,000 transactions per hour have been recently documented) expanded ShipCompliant integration options and much, much more. Now until May 1st, existing customers can schedule an upgrade to v5 for 20% off.
Submerce will continue to release more details regarding the latest version as it gets closer to its official release date. The v5 software is available as an update to all current installations and any new client will receive v5 as part of their initial installation. For more detailed information regarding the latest release, contact Submerce at (707) 255-4393 or www.submerce.com.
|
|
|
January 27, 2008
|
Submerce to Showcase v5 Features at Oregon Wine Symposium
Submerce announced today that the company will be demonstrating the latest features of the Submerce platform at the upcoming Oregon Wine Symposium to be held in Eugene, Oregon February 11-13th. Version 5 slated to be released in mid-February will be featuring a recently overhauled Wine Club Management features while building upon its already advanced CRM functionality.
A recently revamped gifted wine clubs functionality will answer the prayers of many wine club managers as this now expedites these types of signups in just seconds and manages it as easily as a normal wine club membership through all order sources- POS, OMS, eCommerce and backend. Also added as part of the update is customer’s account page where they have full transparency of their memberships as well as the one’s that they have purchased for others.
“We couldn’t have done this without the insight and feedback we have received from our clients as they are so generous with their time to help us make Submerce even better as they immediately see the benefits as being a participant”, says Jonathan Elliman, Chief Technology Officer for Submerce. “The trade show will also be part of our official announcement of our Corvalis field office which is slated to open in February. We’re very excited to have a local presence in the Northwest as there’s a tremendous need for Submerce there”, continues Elliman.
Submerce has already received a great response to the v5 pilot program and is already signing new and existing customers up. As part of the Submerce road show, company officials will continue to demonstrate the latest release while supplying response info back to the development team.
“We encourage anyone that is interested in seeing Submerce first hand to come visit our booth during the Oregon Wine Symposium”, says Sarah Elliman, Director of Sales and Marketing. “We received a great response from our last trade show and we look forward to meeting some new people from the Northwest”, continues Elliman.
Submerce will continue to release more details regarding the latest version as it gets closer to its official release date. The v5 software is available as an update to all current installations and any new client will receive v5 as part of their installation. For more detailed information regarding the latest release, contact Submerce at (707) 255-4390 or www.submerce.com.
|
|
|
January 20, 2008
|
Submerce Releases Additional Details Regarding Next Generation of Submerce Platform
Submerce announced today additional details regarding the upcoming release of their Submerce v5. The new release will offer more powerful than ever encompassing more features while continuing their commitment to reliability and ease of use. Features such as a brand new Wine Club Management tools that offer more control and configuration over multiple wine clubs are managed and offered while incorporating a streamlined wine club sign up through the Submerce Total Solution which includes POS, OMS, eCommerce, wholesale features and much more.
Also updated is revised process of how gifted wine club memberships are purchased, managed and processed while the wine club management system in general now allows the saving of multiple credit cards. Lastly, new wine club vacation rules and restrictions will be included that will put an end to those members that continue to take advantage of all the benefits of wine club memberships while placing themselves on perpetual vacation. Now administrators have the option to revoke all privileges such as free wine tastings, discounts and others while a member is on vacation.
The next generation of the Submerce platform continues the commitment towards a “one-touch” solution that offers one software package that offers customer viewability and order management without requiring any importing, exporting or synchronization. As part of the latest release, Submerce is also slated to add five new Submerce Expansion Modules which will be available in the next 10-20 days. New modules such as the Submerce Recipe Engine, JD Edwards Integration, Automated Invoice Exports, Target Builder and Customer Preferences and the Webmaster Change and Approval Tracker Tools will continue to offer our customers flexibility and scalability that helps create a sticky and informative websites.
“Our goal was to eliminate the need to do a daily “synchronization” as that just doesn’t make sense with wineries and wine merchants where CRM is critical to their overall sales success and customer experience”, says Jonathan Elliman, Submerce Chief Technology Officer. “Now you can have a customer buy online, schedule to pick it up at the store, receive their discounts and see their order history (eCommerce, Wine Club, Retail, etc) all online 24/7. If you think you have to own three different systems to manage your retail, wine club and online sales, you owe it to yourself to see Submerce in action since it does just that effortlessly.”
For the past two months, new and existing Submerce customers have already been using some of the features found in the next release of Submerce Total Solution through the pilot and beta release testing programs. “The feedback received on our Target Builder and Customer Preferences module has been very positive and has exceeded the expectations of the users”, continues Elliman. “We’re using the next few weeks to refine and incorporate the feedback from our pilot program and we’re anxious to roll the next version out in February as that’s when all of our hard work begins to pay off.”
There’s no doubt that the close relationship Submerce has with its clients continues to pay off in the long run and is a benefit to both parties. Submerce’s installations are touching more industries than ever before and are extending into traditional and specialty retailers across the country. Having a variety of clients and types of installations offers Submerce a glimpse into different business models, ways of thinking and levels of experience which is used to grow and improve Submerce across the entire platform.
“As our installation numbers continue to grow, our pool of industry knowledge is gaining a critical mass which allows our development team to convert those ideas into the next generation of the Submerce platform”, says Tim Holtermann, Submerce Senior Programmer. “We’ve achieved great success launching both wine merchants and wineries in less than 30 days which allows our customers to start generating sales almost immediately,” continues Holtermann. “We’ve got a wealth of project management and migration experience that allows us to consistently achieve these types of schedules.
Submerce v5 is scheduled to be released to the general public late-February and more details will be released in the coming weeks. Anyone who signs up today, will receive Submerce v5 as part of their initial installation. For more detailed information regarding the latest release, contact Submerce at (707) 255-4390 or www.submerce.com.
|
|
|
January 12, 2008
|
Beringer Vineyards Selects Submerce to Host Rhine House Virtual Tour
Beringer Vineyards announced today that the company has selected Submerce to host their Rhine House Online Virtual Tour which has already reached critical acclaim. Selected based on their breadth of experience, reliability and turn around, Submerce was able to reach a solution when others could not.
“We were extremely happy to determine a solid and reliable solution so that the Rhine House Virtual Tour could be viewed in the quality that it was intended,” says Jonathan Elliman, Submerce Chief Technology Officer. “We’ve got a long and reputable history serving both small and large company’s web hosting needs and our experience sets us apart when it comes to streaming media,” continues Elliman. “We’ve been working in the streaming media environment since 1999 and have been able to work closely with our clients to meet their specific technical requirements.”
You can view the Rhine House Virtual Tour by visiting http://www.rhinehouse.com. For additional information regarding Submerce, please contact Sarah Elliman, VIP Sales and Marketing at (707) 255-4390.
|
|
|
January 12, 2008
|
Domaine Charbay Re-Affirms Commitment to Submerce Platform
Domaine Charbay announced today that the company has elected to upgrade their Submerce installation to the latest release, re-affirming their commitment to the Submerce platform. A Submerce client since 2003, Domaine Charbay will be revamping their website and product line while taking advantage of the benefits of the latest version of the Submerce platform.
“We’re pleased to hear that Domaine Charbay has renewed their enthusiasm for both the Submerce platform and the team behind it”, says Sarah Elliman, Submerce VIP Sales and Marketing. “The latest version of Submerce continues it commitment in providing the most robust and scalable web-based eBusiness platform out there for any price”, continues Elliman. “Over the course of the next couple of months, we’re lifting the veil off of Submerce by hitting the road and promoting the product as we know as soon as people see that it truly does work, they’ll be hooked.”
For more detailed information regarding Submerce call (707) 255-4390 or www.submerce.com.
|
|
|
January 10, 2008
|
Submerce Rolls Out New eMail Options for Submerce eBusiness Customers
With spam consisting 78% of all email delivered on a daily basis, customers demand more flexibility and tools to reduce wasted time and resources combating the growing problem. To meet the demands of our customers, Submerce has released new options that allow customers to configure their own spam filters at the server level backed by the power of Symantec technology.
“Spam is a problem for any company that does commerce online since email is a critical point of contact with customers”, says Tim Holtermann, Submerce Senior Programmer. “We’ve recently investment in new tools, methods and software to offer a solution that puts the spam controls back into the customer’s hands. By doing so, it’s a win-win for Submerce and ourcustomers since it allows us an opportunity to reduce our operating costs while meeting the needs of our customers”, continues Holtermann.
Submerce will continue to offer managed web hosting and email solutions while offering this new self-service spam option for existing and any new customers. For more detailed information regarding Submerce call (707) 255-4390 or www.submerce.com.
|
|
|
January 7, 2008
|
Submerce Adds Up Sell, Cross Sell and New Features to Submerce eCommerce, OMS and POS
Submerce announced today that they have added both Up Sell and Cross Sell capability to their Submerce eCommerce, Order Management System and Point of Sale systems, a feature that is unique to the web-based platform. Now administrators can program which products are featured as up sells and cross sells as well as product related items through all types of sales channels. Users of the Submerce Order Management System completing inbound sales calls can offer additional sales guidance if a product is out of stock or a customer is requesting a recommendation. This coupled with the latest product information enhancement to the OMS and POS offers a knowledgebase for customer service representatives not available previously.
“For companies that offer thousands of products, it’s almost impossible for CSRs to have in-depth knowledge in order to answer customer’s questions regarding products”, says Jonathan Elliman, Submerce Chief Technology Officer. “Now when a customer either asks for a recommendation or additional information about a product, it’s just a click away. These features are just one of the many advantages of having one software solution solve many headaches and redundant data entry since Submerce’s core principle is ‘create once, use many’. Once the up sell and cross sell logic has been configured, it’s immediately available across all sales channels; OMS, eCommerce and POS. That’s a huge time saver and helps reduce data entry mistakes when having to use multiple systems to manage what Submerce can achieve with one”, continues Elliman.
The new Up Sell, Cross Sell and detailed product information tools are fully configurable of how and what is displayed by the administrator and is one of the many features that allows Submerce to retain its competitive advantage. Submerce will continue to offer managed web hosting and email solutions while offering this new self-service spam option for existing and any new customers. For more detailed information regarding Submerce call (707) 255-4390 or www.submerce.com.
|
|
|
January 3, 2008
|
Submerce Receives ShipCompliant Certification from Six88
Submerce is pleased to announce that they have received certification from Six88 with regards to integrating their ShipCompliant compliance checking services within the Submerce platform weeks ahead of schedule. Adding the ShipCompliant module to the Submerce platform continues Submerce’s commitment to offering the tools and features that the wine industry needs. The ShipCompliant services reside on top of Submerce’s existing state-blocking features allowing administrators to custom-tailor their compliance requirements.
“We really pushed our development team to get the ShipCompliant services into the Submerce platform and the process went so well, we ended up getting certification weeks ahead of schedule”, says Jonathan Elliman, Submerce Product Development Manager. “We’ve already received a large amount of requests from our existing client base as well as new ones as more and more wine merchants, wineries and brokers want to remain compliant”, continues Elliman. “Now any Submerce installation can add the module so that their OMS, POS, Wine Club, eCommerce and SOM tools can check and manage compliance seamlessly.”
For more detailed information regarding the latest release, contact Submerce at (707) 255-4390 or www.submerce.com. You can learn more about Six88’s ShipCompliant services by visiting www.shipcompliant.com
|
|
|
January 2, 2008
|
Submerce Releases Details to Submerce Customer Preferences and Target Builder
After weeks of intense development, the Submerce development team is readying the release of the upcoming Submerce Customer Preferences and Target Builder for the Submerce platform which allows customers to choose product preferences which helps Submerce-powered websites suggest products that meet their criteria. Built upon existing data already available in an existing Submerce-powered website, the new module is easy to configure and within a couple of minutes you can start sending targeted email campaigns based on customer’s preferences or past purchasing habits.
“As our customers require better and better CRM tools, we’re constantly developing new tools while refining existing features in the Submerce platform”, says Tim Holtermann, Senior Programmer. “We consistently request feedback and offer pilot programs to new and upcoming features to our existing client base which will retain Submerce’s competitive edge”, continues Holtermann. “The new module will answer the prayers of many existing customers while offering new features that are unique to the Submerce platform that will give new customers another reason to consider our platform.”
Submerce’s new Customer Preferences and Target Builder module in the final phases of beta testing and will be ready for public distribution by end of January. For more detailed information regarding the latest release, contact Submerce at (707) 255-4390 or at www.submerce.com
|
|
|
